Identify the action that needs help
Note whether you cannot sign in, cannot open a card or are waiting for a funding request to finish. These situations use different records, so a clear description helps support find the right starting point.
Keep pending requests separate
An awaiting deposit, confirming transfer and pending card purchase do not mean the same thing. Check the latest status where access is available. Do not create another request solely because the first has not finished.
Contact the Help Centre
Use the contact details published in the Help Centre. Include the relevant reference, date and a short account of what happened. For an access issue, explain which step you reached and the message displayed.
Frequently asked questions
Does a pending request mean I must register again?
No. Follow up on the existing account or request rather than creating another account to resolve its status.