Start from the website
Open the Help Centre through ZexoCard or the customer-panel menu. The contact options shown there are the place to begin a support request. Check those details rather than relying on a contact name copied from an unrelated page.
Choose the topic of your request
For a deposit, note the token, network and reference. For a card purchase, find the merchant, amount and transaction reference. For sign-in trouble, describe the step that failed.
Keep the conversation focused
Explain what you expected and what the account currently shows. A concise description with the relevant reference is more useful than a long list of unrelated transactions. Return to the same request when providing an update.
Frequently asked questions
Where do I find the latest contact options?
The Help Centre and the support section inside your customer account show the current published options.