Check the card balance first
Make sure funds are on the card being charged. Wallet funds, pending deposits and balances on other cards do not cover it. A temporary hold can also affect the amount available for a new purchase.
Review the checkout and card type
Confirm the payment details and the currency of the charge. Check whether the merchant is making a one-off purchase, recurring charge or authorization. The selected card must suit that use, and merchants can apply their own acceptance rules.
Use the record before retrying
Look for an existing transaction and read its status. If the payment is pending, confirm the merchant order outcome before creating another attempt. For an unexplained decline, contact support with the reference, amount and merchant name.
Frequently asked questions
Does enough balance guarantee approval?
No. The checkout details, payment type and merchant acceptance also matter.